Returns & Exchanges at The Onion Store
We want you to love every layer you wear, but if a piece isn't the right fit, you can return it within 30 days of delivery. All returned items must be in their original condition, unworn and unwashed, with all tags still attached.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Layers
Place the items in their original packaging or a secure mailer, ensuring the packing slip is included inside the parcel.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing